Returns & Exchanges
We want you to be fully satisfied with your Eastpak purchase, which is why we offer a 30-day return policy for all items in their original condition. Whether you have changed your mind or need a different size, our streamlined process ensures a quick and hassle-free resolution.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Place the unused products in their original packaging, ensuring all tags and warranty cards are included to qualify for a full refund.
Attach the Label
Print the prepaid shipping label provided by our portal and securely attach it to the outside of your return parcel.
Drop Off and Track
Hand over your package at any authorized drop-off point and keep your tracking receipt until your refund is processed within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing